shipping + returns

Shipping

Lumitory ships each weekday, excluding holidays. Total shipping cost appears at checkout, based on selected level of service. Once your order ships, you will receive a confirmation email with tracking number.

Standard Shipping: Ships within 1-2 business days (Monday-Friday, excluding holidays).

Expedited Shipping: Ships same business day, if placed before 2pm EST, Monday-Friday.

 

Returns

Due to the unique nature of our product, we do not offer preferential returns.

 

Replacements

If your product arrives in damaged condition, we will gladly ship you a replacement at no additional cost. To be eligible for a replacement, you must inform our customer care team of the damaged shipment within 10 days of delivery. If more than 10 days have passed since the delivery date of your product, we regret that we cannot offer an exchange.

To notify our team of a damaged delivery, please email your invoice number, along with a photo of the damaged item, to our customer care team at care@lumitory.com. They will advise you of the process for facilitating your replacement.

If you have any other questions or concerns, simply complete our Connect Form.